Privacy Policy

How we collect information

​

​

TopTier may collect information when you visit our website, submit a contact form, request a free audit, book a call, email us, message us on social media, respond to our advertising, or engage us to provide website, social media or paid advertising services.

 

We may also collect information through third-party tools we use to operate our business, including website hosting platforms, form tools, booking tools, analytics tools, CRM systems, email platforms and advertising platforms.

 

​

Why we collect your information

​

 

TopTier collects personal information to respond to enquiries, provide free audits, review websites and social profiles, prepare quotes and proposals, provide website, social media and advertising services, communicate with clients, manage projects, improve our website, measure marketing performance, send relevant updates or offers, and comply with legal, accounting, tax or business obligations.

 

We only collect information that is reasonably necessary for our business activities and services.

​

​

Cookies, analytics and advertising tools

​

 

TopTier’s website may use cookies, analytics tools and advertising pixels to understand how visitors use the website, improve user experience, measure advertising performance and improve our marketing.

 

These tools may collect information such as pages visited, device type, browser type, referral source, website interactions and general usage behaviour.

 

We may use tools such as Google Analytics, Meta Pixel, Google Ads tracking, website hosting analytics, form software and booking software.

 

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

 

 

How we use your information

​

TopTier may use your information to contact you, respond to your enquiry, complete a free audit, assess your business’s website, socials or ads, provide recommendations, prepare a quote, deliver agreed services, manage your project, improve our services, follow up with you, send marketing communications, maintain business records and protect our legal or business interests. 

 

We do not sell your personal information.

​

 

Marketing communications

​

 

If you provide your contact details, TopTier may contact you about your enquiry, audit, quote, project, services or relevant offers.

 

You may unsubscribe from marketing emails at any time by using the unsubscribe link where available or by contacting us directly.

​

 

Sharing your information

​

 

TopTier may share personal information with trusted third parties where reasonably necessary to operate our business, provide services or meet legal obligations.

 

This may include website hosting providers, form software providers, CRM platforms, email tools, payment processors, analytics providers, advertising platforms, contractors, designers, developers, professional advisers, accountants, legal advisers, government bodies or regulators where required.

 

We only share information where it is reasonably necessary for business operations, service delivery, legal compliance or legitimate business purposes.

​

 

Client accounts and platform access

 

​

If you engage TopTier to work on your website, social media, advertising or digital platforms, you may provide access to accounts, dashboards, business pages, websites, ad accounts or other tools.

 

TopTier will only use this access for the purpose of providing agreed services.

 

You are responsible for managing your own passwords, permissions, billing, account ownership and platform access. Where possible, we recommend providing user-level access rather than sharing passwords.

 

 

How we store and protect information

 

TopTier takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

This may include password protection, limited access, secure cloud storage, two-factor authentication where available, reputable third-party platforms and internal access controls.

 

However, no online transmission, website, software platform or digital storage method is completely secure. TopTier cannot guarantee absolute security of information transmitted online.

 

​

How long we keep information

 

​

TopTier keeps personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, manage client relationships, maintain business records, comply with legal or tax obligations, resolve disputes and protect business interests.

 

When information is no longer needed, we may delete it, de-identify it or securely archive it.

​

 

Accessing or correcting your information

 

You may request access to the personal information TopTier holds about you.

 

You may also ask us to correct personal information if you believe it is inaccurate, outdated, incomplete or misleading.

 

To request access or correction, contact us using the contact details listed in this Privacy Policy.

 

​

Overseas third-party services

​

 

Some third-party tools and service providers used by TopTier may store or process information outside Australia.

 

This may include website hosting, analytics, advertising, email, CRM, design, payment, project management or communication platforms.

 

By using our website or services, you acknowledge that your information may be handled by third-party providers in locations outside Australia.

 

​

Links to other websites

 

TopTier’s website may contain links to third-party websites, social media pages, booking tools, payment platforms or other external services.

 

TopTier is not responsible for the privacy practices, security, content or policies of third-party websites or platforms. You should review their privacy policies before providing personal information.

 

​

Complaints

 

If you have a concern about how TopTier handles your personal information, please contact us first so we can try to resolve the issue.

 

Email: Info@toptieragency.com.au 

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

 

Changes to this Privacy Policy

​

 

TopTier may update this Privacy Policy from time to time.The latest version will be published on this page with the updated date.

 

 

Contact us

 

For questions about this Privacy Policy or how your personal information is handled, contact:

 

Email: contact@toptieragency.com.au 

Location: Brisbane, Queensland, Australia